Welcome Back to
The 1bat Platform!

1 Guide to Logging In to Your 1bat Account

The login process at 1bat is designed to be as simple and fast as possible, without compromising your account security. Whether you are a new user who just registered or a long-time member already familiar with the platform, the following steps will ensure you can access your account smoothly every time.

First, make sure you are on the official 1bat website at 1bat.fun. This is important to avoid falling victim to fake websites or phishing scams that use the same brand name. Check your browser's address bar and ensure the padlock icon is present, indicating a secure HTTPS connection.

Then, choose the login method that suits you best. 1bat offers three main options: using your registered mobile number, using your email address, or via OTP verification sent directly to your phone. For users who prioritise maximum security, QR code login is also available through the 1bat mobile app.

After entering your login credentials, the system will process verification in just a few seconds. If you have enabled two-factor authentication (2FA), you will receive a verification code via SMS or the authenticator app you previously linked. Enter the code and you are straight into your account, ready to enjoy everything 1bat has to offer.

2 Login Issues? Here's How to Fix Them

Occasionally, you may encounter some difficulty when trying to log in. Don't worry — most login issues can be resolved on your own without needing to contact customer support.

• Forgot Password: Click the "Forgot password?" link below the password field. Enter your registered phone number or email address, and a reset link will be sent within minutes. Also check your spam or junk folder if the email does not arrive in your main inbox.
• Unrecognized Phone Number: Make sure you enter the same number registered when you opened your account, including the country code (+60 for Malaysia). If your phone number has changed, contact customer support to update it.
• Account Temporarily Locked: For security reasons, your account will be temporarily locked after several consecutive failed login attempts. Wait 15 minutes before trying again, or contact support to unlock it sooner.
• Not Receiving OTP: Make sure your phone number has good network coverage. If the OTP is still not received after a few minutes, request a resend. OTP messages typically arrive within 60 seconds.
• Browser or Cache Issue: Try clearing your browser cache and cookies, then reload the page. You can also try using incognito mode or a different browser to resolve browser-related technical issues.

3 How to Secure Your 1bat Account

Account security is a shared responsibility between the platform and the user. While 1bat uses the latest encryption technology and 24/7 monitoring to protect your data, there are simple steps you can take to further strengthen your own account security.

• Enable 2FA: Two-factor authentication is the most effective way to protect your account from unauthorized access. Even if someone manages to obtain your password, they still need the 2FA code that is only accessible from your device.
• Use a Unique Password: Do not use the same password for 1bat and your other accounts. Use a combination of uppercase letters, lowercase letters, numbers, and symbols to create a strong, hard-to-guess password.
• Log Out When Done: Especially when using a public or shared computer or device, always log out of your account when you are done playing.
• Monitor Account Activity: Review your login history and transaction history regularly. If you notice any unrecognized activity, change your password immediately and contact customer support.

4 FAQ – Account Login