Your privacy is not merely a legal obligation to us — it is a genuine commitment. Learn how 1bat collect, store, use, and protect your personal information to the highest security standards.
Our Commitment to Your Privacy
The six core pillars of 1bat's privacy policy that protect your personal information
All data transmitted between your device and 1bat's servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
1bat has never and will never sell, rent or trade your personal information to any third party for marketing or commercial purposes.
Our platform fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are always upheld in accordance with local law.
You have the right to access, correct and request deletion of your personal data at any time. Our support team is ready to process every request within 14 business days.
1bat's cybersecurity systems operate 24 hours a day, 7 days a week to detect and prevent any unauthorised access attempts on our user data.
Your card details and banking information are not stored on 1bat servers. All transactions are processed through PCI-DSS certified payment gateways approved for the Malaysian market.
This Privacy Policy describes how 1bat ("we", "Platform", "company") collect, use, disclose and protect your personal information when you use our website at 1bat.fun, mobile app and all related services.
By registering for or using the 1bat platform, you agree to the practices described in this Privacy Policy. This policy should be read together with Terms and Conditions us and forms part of the service agreement between you and 1bat.
We take our responsibilities under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable privacy laws seriously. If you have any questions about how we handle your personal data, our privacy team is ready to assist through our support channels, available 24/7.
1bat collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of the data we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | Account Verification and KYC |
| Contact | Email, phone number | Communication and account security |
| Financial | Bank account, e-wallet | Deposit and Withdrawal Processing |
| Technical | IP, device, browser | Security and fraud prevention |
| Usage | Game history and activity | Service Improvement and Compliance |
Every piece of information we collect has a clear and legitimate purpose. 1bat uses your personal data for the following purposes:
Your information is used to create and manage your account, process deposits and withdrawals, verify your identity through KYC, and ensure you receive all the services you are entitled to as a 1bat member.
Technical and behavioural data is used by our security systems to identify suspicious activity, prevent unauthorised access, detect fraud attempts and ensure the integrity of all financial transactions on the platform.
As a responsibly operated platform, we use your data to comply with anti-money laundering (AML) requirements, KYC requirements, reporting to relevant authorities, and applicable gaming laws.
Anonymised usage data is analysed to understand how users interact with the platform, enabling us to improve design, reduce technical issues and introduce useful new features.
We use your contact information to send important account-related notices, policy updates, customer support responses and — with your consent — relevant promotional offers.
1bat does not sell your personal information. However, under limited and controlled circumstances, we may share your data with the following parties:
We work with selected companies that help us run platform operations, including:
All these third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes set out by 1bat.
We may disclose your personal information to government authorities, law enforcement agencies or regulatory bodies when required by Malaysian law or a valid court order.
If 1bat is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. We will notify users before their data becomes subject to a different privacy policy.
We continuously invest in robust security infrastructure to protect your personal data from unauthorised access, loss, misuse or disclosure.
Access to user data within the 1bat organisation is restricted on a need-to-know basis. Only staff who require access to perform their specific duties are permitted to view user personal data, and all such access is logged and audited.
In the event of a data breach affecting your personal information, 1bat will notify you within 72 hours of the breach being identified, in line with industry best practices and applicable compliance requirements.
1bat uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security and understand how users interact with our services.
You can manage your cookie settings through your internet browser. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are required for core security operations.
1bat retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law.
When the retention period expires or upon a valid request from you (subject to certain conditions), your personal data will be securely deleted or anonymised so that it can no longer be associated with you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 1bat's policies, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 14 business days.
If your information is inaccurate or incomplete, you have the right to request a correction and we will update it promptly.
Under certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
In certain situations, you may ask us to restrict how we use your data while your request is being reviewed.
To exercise any of the above rights, please contact our support team via live chat or the email available on the 1bat website. We will process your request within a reasonable timeframe and will not charge any fee for legitimate requests.
The 1bat platform is exclusively for adult users aged 18 and above. We do not intentionally collect or process any personal data from individuals under the age of 18.
If we find that personal data of a minor has been collected without appropriate age verification, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact our support team immediately.
1bat reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements.
Any significant amendments will be communicated to you via:
Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this document always reflects the latest version of the policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our privacy team:
For data protection complaints that cannot be resolved through our internal channels, you have the right to refer the matter to Malaysia's Personal Data Protection Department (PDPD) or the relevant regulatory body.
Join over 500,000 1bat members enjoying online entertainment with full confidence that their personal data is always protected and secure.
Restricted to users aged 18 and above. Please play responsibly.